Customer Service
Shipping
We’re committed to getting your order to you as quickly and efficiently as possible. We currently ship to metro Brisbane and Melbourne. If you're located outside these areas, don't worry—just reach out to us at australia@kuhmichel.com or give our office a call 1300 124 535, and we’ll find the best way to get your order to you.
How long does shipping take?
Do you ship anywhere is Australia?
Can I track my order?
What are the shipping charges?
What should I do if my order hasn’t arrived?
Pick up
Prefer to pick up your order? No problem! We offer convenient pickup options at our warehouses in Brisbane and Melbourne. Once your order is placed, we’ll contact you to arrange a date and time that works best for you.
Where can I pick up my order?
When can I pick up my order?
Do I need to bring anything to pick up my order?
Can someone else pick up my order?
Is there a fee for picking up my order?
Will someone be there to help me load my order?
Payment
We accept all major credit cards to make your payment process as smooth as possible. Rest assured, your payment details are handled securely.
Which payment methods are accepted?
Is my payment secure?
Do you offer bank transfer payments?
Do you offer 30-day payment terms?
Returns
We value your satisfaction but do not accept returns for change of mind or over-ordering. If there’s an issue with your order, please reach out so we can assist you at australia@kuhmichel.com.au or call 1300 124 535
